FAQs
What is the warranty period for the Marine Multifunction Display (MFD)?
Our MFD comes with a 3-year warranty from the original date of purchase.
What does the warranty cover?
The warranty covers any defects in materials or workmanship under normal use during the warranty period. It does not cover damage caused by misuse, neglect, unauthorized alterations or repairs, improper installation, accidents, lightning, water, fire, or other acts of nature.
How can I make a warranty claim?
Please email us at [your customer service email] with your proof of purchase, a description of the issue, and your contact information. We will respond with instructions for shipping the product back to us.
Who pays for shipping when making a warranty claim?
We cover the shipping charges for warranty repairs or replacements.
What happens if the product is not defective after inspection?
If upon inspection we find that the product is not defective as claimed, we may charge a service fee.
Can I transfer my warranty to someone else if I sell my MFD?
The warranty is only valid for the original purchaser and is non-transferable.
How do I install the MFD?
We provide a detailed user manual with each product and have a range of product videos on our website and YouTube channel.
I'm having problems with my MFD. What should I do?
Please consult the troubleshooting section in the user manual or on our website. If you're still having issues, please email our customer service team at contact@deeprey.com.
Can I return the MFD if I'm not satisfied with it?
Yes, we offer a 30-day money-back guarantee. If you're not satisfied with the MFD, you can return it within 30 days of purchase for a full refund. The product must be returned in its original condition, with all included accessories and packaging.